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Position : Senior Engineer(amazon Connect)
Location: Chevy chase ,MD ::Remote
Skill set: Strong Java application development experience, AWS ,amazon Connect , contact center , Lenes etc.
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Job Description:
- Experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects
- Experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch
- Advanced experience using multiple programming languages including Node.js, Python, C#
- Experience implementing infrastructure as code using Terraform
- Experience integrating with internal and external applications
- Demonstrated deep understanding and ability to complete DevOps tasks
- Proficient in complex debugging and root cause analysis
- Expert in building test suite and frameworks to automate end to end testing
- Demonstrated expertise in software, data, and system design and the appropriate use of patterns and idioms
- Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery
- Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM
- Communicates effectively, clearly, concisely and in an audience-oriented way, in written and verbal form, on both technical and non-technical subjects. Actively listens to others and ensures they are understood.
- Experience working in an Agile environment (Scrum, Kanban, SAFe)
- AWS Certifications at the Associate, Professional, or Specialty level
Experience:
- 6+ years of experience in Contact Center technologies and Cloud Architecture
- 6+ years of professional software development experience
- 3+ years experience with architecture and design
- 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots
- 3+ years of experience using Terraform as Infrastructure as Code
- 4+ years of experience in open source frameworks
- 1+ years of people management experience
