American Express is seeking Virtual Customer Care Professionals to join our dynamic team. As a Virtual Customer Care Professional, you will be responsible for delivering exceptional customer service to our valued card members. This is a remote position, allowing you to work from the comfort of your own home while providing world-class service to our customers.

 

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat channels.
• Assist card members with account inquiries, billing issues, and general questions about American Express products and services.
• Provide personalized recommendations and solutions to meet the unique needs of each customer.
• Utilize effective communication and problem-solving skills to resolve customer concerns in a timely and efficient manner.
• Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction.

 

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
• Previous experience in customer service or a related field preferred.
• Proficiency in computer navigation and multitasking.
• Ability to work independently and collaboratively in a remote team environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Experience:

• Previous experience in customer service or a related field preferred.

 

Working Hours:

• Flexible scheduling including evenings, weekends, and holidays.

 

Knowledge Skills and Abilities:

• Strong problem-solving skills.
• Ability to navigate computer systems efficiently.
• Excellent time management skills.

 

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Retirement savings plan with employer match.
• Paid time off and holiday pay.
• Career development opportunities and ongoing training.

 

Why Join American Express: Joining American Express means becoming part of a global team dedicated to excellence and innovation in the financial services industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is limitless. As a Virtual Customer Care Professional, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.

How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page.

 

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