Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

 

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Position Summary 

This is a remote work from home role. The hours of operation are 7 days per week, from 8:00 AM to 11:00pm ET and shift times vary within these hours. Weekends and holidays may be required. This role starts at $17 per hour.

 

As a Services and Benefits Call Center Agent, you will handle incoming and outbound calls, process and track member orders, handle enrollments and reimbursements, and properly document member files. Offline work will include data entry, backorders and off-phone activities as needed. As a Call Center Agent, you are responsible for ensuring superior service for our customers, members, and Health Plan partners.

 

Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will help furnish and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements. Opportunities for cross-training on additional services and benefits tasks, as well as programs across the broader Retail Customer Care team, will be provided to support business need.

Required Qualifications

• 1+ years of customer service experience

• 1+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint

• Must have a dedicated, work-from-home space, free of distractions

• Ability to maintain a consistent, reliable, and stable internet connection

• Strong interpersonal and relationship building skills

• Excellent oral, written, and interpersonal communication skills

• Ability to work in a structured, fast paced call center environment

• Ability to work well with others

• Internal colleagues must be in good standing to be considered

Preferred Qualifications

• Bilingual preferred (English and Spanish)

• Experience in use of call center technologies/applications

• Experience working in a call center environment is highly preferred

• Must be able to communicate effectively with all levels and prepare effective written documents