Job Details
We are looking to hire a Cloud Solution Architect - Telephony Specialist to join Microsoft Federal.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs.
The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources - including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs.
To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment - Civilian, Defense, or intelligence community.
Help us empower Federal Government Agencies with the Best Collaboration and Phone tools in the market!
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. You be helping to define and execute on our delivery strategy, accelerate your career growth, develop deep business acumen, develop relationships across the business and partner with our product group.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Help us empower Federal Government Agencies with the Best Collaboration and Phone tools in the market!
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. You be helping to define and execute on our delivery strategy, accelerate your career growth, develop deep business acumen, develop relationships across the business and partner with our product group.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.
Qualifications
Required/Minimum Qualifications
Required/Minimum Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 2 + years of experience in u nified c ommunications, t elephony, customer support, customer success management and relevant technical disciplin e
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Other Requirements
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations.
As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.
Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- Ability to obtain and maintain a United States Security Clearance
- 4+ years experience working in a customer-facing role OR 4+ years experience working on technical projects.
- Experience with solution architecture, design, implementation, and/or support of Cloud and/or Artificail Intelligence (AI) Fundamentals/ Search indexing/M365 Apps/Graph API.
- Certification in one or more of the following technologies: Azure & M365 fundamentals, Graph API, SharePoint Certifications.E
- Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.
- Experience with cloud services, SaaS Solutions, distributed computing, such as standard practices, considerations, and benefits.
- Experience with data engineering, MS Graph, OpenAI platform, deep learning and neural networks.
- Domain experience Microsoft 365 and Microsoft Azure solutions, and understanding of how Microsoft Security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Responsibilities
- Must be able to drive customer intent as well expereince driving techncial enablement
- Develop and maintain relationships with key customer stakeholders and business decision makers to ensure customer satisfaction and loyalty.
- Understand customer business needs and help them achieve their goals through the effective use of our converged communication solutio ns .
- Drive adoption and expansion of c onverged c ommunications solutions within assigned customer accounts.
- Help customers accelerate the digital transformation of their business processes by mapping Microsoft and p artner technologies to meet their needs.
- Identify and document consumption best practices and customer references to further improve the success of customers and with other accounts teams .
- Meet or exceed k ey p erformance i ndicators and targets .
- Collaborate with cross-functional teams to ensure customer success and advocacy, including sales, support, product, and engineering.
- As a consumption subject matter expert, you will lead technical presentations, demonstrations, and workshops, design architecture, highlight integrations, and guide production-ready pilots for Teams voice and related technologies, ensuring that customer requirements are met .
- You will be responsible for having customer conversations on the benefits of Microsoft v oice s olutions compared to competitor products and offerings .
- Partner with various account members , look holistically at an account and make objective assessments and recommendations.
- Monitor customer health and proactively address any issues that may arise.
- Provide regular updates to management on customer status , progress , risks, and blockers .
- Desire for understanding and learning of AI technologies .
