Customer Support Agent Bilingual in Finnish and English

We are currently seeking a Bilingual Customer Support Agent (Finnish - English), also known as Happiness Officers, who will deliver exceptional customer service through our email and live-chat channels. This role requires an individual with a genuine passion for assisting others and the ability to maintain composure in challenging situations.

Key Responsibilities

  • Provide courteous and professional customer support via email and live-chat platforms.
  • Translate product materials into Finnish using provided tools, ensuring clarity and accuracy.
  • Regularly moderate and review translations contributed by team members.
  • Keep detailed and accurate records of customer interactions and resolutions.
  • Assess customer issues effectively and provide appropriate solutions.

Required Skills

  • Proven experience in customer support within a dynamic environment.
  • Excellent written and verbal communication skills in both Finnish and English.
  • Strong desire to enhance customer satisfaction and happiness.
  • Capability to evaluate and address customer concerns adeptly.
  • Experience in managing difficult customer interactions.
  • Solid analytical and problem-solving abilities.
  • Proficient in maintaining accurate records.
  • Team-oriented mindset with the ability to work independently.
  • Competent in prioritizing tasks and managing multiple responsibilities.
  • Familiarity with Domains, SEO, and Analytics is advantageous.

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Qualifications

  • Background in customer support roles, particularly in fast-paced settings.
  • Bilingual proficiency in Finnish and English is essential.
  • Strong interpersonal skills with a customer-focused approach.

 

Career Growth Opportunities

We offer numerous avenues for professional development and career advancement within our organization, ensuring that our employees are well-equipped for their career journeys.

Company Culture And Values

Our organization prides itself on fostering a collaborative and enjoyable international work environment, where team members support one another in achieving shared goals.

Compensation And Benefits

  • Flexibility to work from home.
  • Competitive compensation based on experience.
  • Full-time remote work (minimum of 40 hours per week).
  • Paid leave for employees with one year of tenure or more.
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