We are currently seeking a Bilingual Customer Support Agent (Finnish - English), also known as Happiness Officers, who will deliver exceptional customer service through our email and live-chat channels. This role requires an individual with a genuine passion for assisting others and the ability to maintain composure in challenging situations.
Key Responsibilities
- Provide courteous and professional customer support via email and live-chat platforms.
- Translate product materials into Finnish using provided tools, ensuring clarity and accuracy.
- Regularly moderate and review translations contributed by team members.
- Keep detailed and accurate records of customer interactions and resolutions.
- Assess customer issues effectively and provide appropriate solutions.
- Proven experience in customer support within a dynamic environment.
- Excellent written and verbal communication skills in both Finnish and English.
- Strong desire to enhance customer satisfaction and happiness.
- Capability to evaluate and address customer concerns adeptly.
- Experience in managing difficult customer interactions.
- Solid analytical and problem-solving abilities.
- Proficient in maintaining accurate records.
- Team-oriented mindset with the ability to work independently.
- Competent in prioritizing tasks and managing multiple responsibilities.
- Familiarity with Domains, SEO, and Analytics is advantageous.
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Qualifications
- Background in customer support roles, particularly in fast-paced settings.
- Bilingual proficiency in Finnish and English is essential.
- Strong interpersonal skills with a customer-focused approach.
Career Growth Opportunities
We offer numerous avenues for professional development and career advancement within our organization, ensuring that our employees are well-equipped for their career journeys.
Company Culture And Values
Our organization prides itself on fostering a collaborative and enjoyable international work environment, where team members support one another in achieving shared goals.
Compensation And Benefits
- Flexibility to work from home.
- Competitive compensation based on experience.
- Full-time remote work (minimum of 40 hours per week).
- Paid leave for employees with one year of tenure or more.
