Welcome to Crowe! We are seeking a talented and experienced Microsoft Dynamics 365 Support Manager to join our dynamic team.
As the industry leader in professional services, we are looking for a candidate who is passionate about technology, possesses strong leadership skills, and has a proven track record of success in managing and supporting Microsoft Dynamics 365.
If you are a driven individual with exceptional problem-solving abilities and a commitment to providing exceptional customer service, we invite you to apply for this exciting opportunity.
- Manage and oversee the daily operations of the Microsoft Dynamics 365 support team.
- Provide technical guidance and support to the team in troubleshooting and resolving issues.
- Develop and implement processes and procedures to ensure efficient and effective support services are provided to clients.
- Monitor and track service tickets, ensuring timely resolution and high levels of customer satisfaction.
- Collaborate with other departments and teams to ensure smooth integration and functioning of Microsoft Dynamics 365 within the organization.
- Keep up-to-date with the latest updates and developments in Microsoft Dynamics 365 and provide guidance to the team on best practices.
- Communicate with clients to understand their needs and provide solutions to their issues in a timely and professional manner.
- Mentor and train team members to enhance their technical skills and knowledge of Microsoft Dynamics 365.
- Prepare and present reports on the team's performance and suggest improvements to enhance efficiency and productivity.
- Proactively identify potential issues and provide recommendations for improvements to prevent them.
- Ensure compliance with company policies and procedures while providing support services.
- Stay updated with industry trends and developments to make recommendations for the improvement of support services.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling Microsoft Dynamics 365 services to clients.
- Maintain a positive and professional relationship with clients, promoting a high level of customer satisfaction.
- Take ownership of critical incidents and work towards their resolution in a timely manner.
Strong Knowledge Of Microsoft Dynamics 365: The Ideal Candidate Should Have A Deep Understanding Of The Microsoft Dynamics 365 Platform, Including Its Various Modules And Functionalities.
Excellent Communication And Interpersonal Skills: As A Support Manager, The Candidate Will Be Responsible For Interacting With Both Internal Teams And External Clients. Therefore, Strong Communication And Interpersonal Skills Are Essential.
Customer-Centric Approach: In Addition To Technical Expertise, The Candidate Should Possess A Customer-Centric Mindset And Be Able To Prioritize Customer Needs And Satisfaction While Managing Support Operations.
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- Business Analysis
- Project Management
- Training
- Troubleshooting
- Data Analysis
- Communication
- Time Management
- Team Management
- customer service
- Collaboration
- Problem-Solving
- Technical Knowledge
- Communication
- Conflict Resolution
- Leadership
- Time management
- Interpersonal Skills
- creativity
- Critical thinking
- Teamwork
- Adaptability
- Problem-Solving