Partner relations associate sr. (Remote-US)

October 12, 2024

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Partner Relations (formerly the Partner Resources Support Center) is a Center of Excellence (COE) focused on employee relations. The team supports leaders and partners (employees) in bringing the partner experience to life every day within Starbucks.

The senior partner relations associate – (SPRA) contributes to Starbucks’s success by consulting on employee relations in support of retail store managers in the U.S. They navigate partner questions and concerns, and operate as a balanced advocate on behalf of partners and managers. The SPRA consults on employee relations matters, including performance management, to ensure that Starbucks partners’ questions and concerns are addressed in a fair and consistent manner. In this capacity, the SPRA also provides consulting and interpretation of Starbucks policies and procedures.

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As a Senior Partner Resources Associate, You Will

Influence – provide consultation and support to retail field leaders on performance management, employee relations issues, and applicable company policies and employment laws, in accordance with Starbuck’s Mission and Values.
Serve as an advocate – solicit and listen to partners’ ideas, questions, and concerns. Take an active role in resolving roadblocks or investigating workplace concerns within the context of a growth mindset. Provide information and facilitate partners' ability to obtain information about Partner Resources programs.

Collaborate – close collaboration with peers and other partner relations professionals for guidance and to ensure consistent and equitable application of Starbucks policies, procedures, and standards. Participates in team calibration discussions to ensure that consistent advice is provided.
Manage assigned workload of Partner Relations cases; ensuring that cases are prioritized, responded to, and handled according to Standard Operating Procedures. Prepare detailed case documentation and related communications; ensuring clarity, accuracy, and the appropriate level of detail.
Support – may participate in projects to improve the partner experience and/or drive efficiency. May lead one or more work streams of a related project.

We’d Love To Hear From People With

B.A. or B.S. in Business, Psychology, Education, Communication, or related field. Closely related human resources work experience or training may substitute for advanced education on a year-for-year basis.
4 years of Human Resources generalist or related operations leadership experience with an emphasis on employee relations, including coaching/performance management, consultation, and performance development.

1 year of consulting with internal clients to identify business needs and recommend solutions.
Knowledge of the principles and practices of human resources management.
Knowledge of local, federal, and state employment laws and regulations.
Ability to apply consultative skills in a business environment.
Ability to communicate clearly and concisely, both orally and in writing.

Ability to prioritize multiple demands effectively based on business needs.
Ability to work both independently and as part of a team.
Ability to work in a fast-paced and changing environment.
Ability to adapt and operate as an optimistic change agent.
Proven ability to quickly establish effective working relationships, including by phone or electronic communications rather than face-to-face contact.
Ability to learn company operations, policies, and procedures.

Things To Know About This Role

This role can be SSC, regional office, or home office based in any city in the U.S. or Canada.

If home office-based, the partner must have reliable, stable 20 Mbps or faster broadband internet service.

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