Remote Appointment Setter (Entry Level)

About HappyGo Travel Services:

HappyGo Travel Services is a leading travel agency specializing in personalized travel experiences for clients worldwide. We are dedicated to delivering exceptional customer service and creating unforgettable journeys for our diverse clientele.

Responsibilities:

Customer Service:

  • Communicate with clients via phone, email, and chat to understand their travel preferences and requirements
  • Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities
  • Handle inquiries, concerns, and complaints professionally and promptly

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Booking and Scheduling:

  • Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences
  • Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations
  • Confirm bookings and send detailed itineraries to clients

Destination Knowledge:

  • Stay updated on travel trends, visa requirements, and safety information for various destinations
  • Offer insights and suggestions for travel experiences that match client interests

Administrative Tasks:

  • Maintain accurate records of bookings, payments, and client interactions using our CRM system
  • Process payments and handle invoicing as needed

 

Benefits:

  • Competitive salary with performance-based bonuses
  • Remote work opportunity, allowing for flexible hours and work-life balance
  • Opportunities for professional development and training in the travel industry
  • Access to exclusive travel discounts and perks
  • Collaborative team environment with supportive colleagues

Basic Qualifications:

  • Proven experience in a similar customer service role or within the travel industry
  • Strong communication skills with fluency in written and spoken English (additional languages are a plus)
  • Proficiency in using booking platforms and CRM systems
  • Excellent problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team, with a customer-first mindset
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