Job Responsibilities:
- Inbound calls only
- Respond to and own consumer inquiries and issues
- Provide education and status on previously submitted pre-authorizations or pre-determination requests
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
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Requirements:
- 1 year of customer service experience with the same company
- High School diploma
- Goal-driven and detail oriented