With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

 

 

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

 

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

 

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer experience.

 

The US Membership Acceleration teams sits nestled within US Customer Loyalty as a critical and foundational arm to deliver marketing on behalf of the enterprise to win the hearts, minds and wallets of our customers and deliver on the brand promise.

 

The team is looking for a Senior Analyst, Brand Customer Marketing, to partner with Global Advertising & Brand Management (GABM) organization to deliver connected experiences that elevate membership and deepens brand loyalty via an expansive through the line marketing curriculum. This candidate will ideate, influence and define innovate marketing strategies centered on bundling membership value from across lines of business to drive incremental Card Member engagement, spend, and retention during key brand moments.

 

This individual will support the agile execution of product agnostic marketing campaigns such as Member Week & Shop Small, influence across the Blue Box to meet shared goals and ensure consistent and compelling Card Member narratives across customer touchpoints. This candidate will also have an opportunity to help define what’s next by building out a strategic pipeline of campaigns, new journeys, offers and value drivers in partnership with Amex Offer Business Insights (AOBI).

 

This role will require strong partner relationship skills, and the ability to challenge the status quo while maintaining a customer-first approach. This candidate should be comfortable in white space and navigating shifting priorities, while possessing a solution focused mentality and a sharp attention to detail. Business development experience, a plus.

Other Jobs You May Be Interested In

Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote

 

Key Responsibilities:

• Own end-to end campaign execution for new customer-centric marketing journeys, ensuring an integrated experience that drives benefit awareness and usage across channels, including email, web, mobile, and more.

• Deliver marketing, ensuring a flawless and compliant customer experience and smart Card Member targeting.

• Monitor performance trends and surface optimization opportunities.

• Ability to assess market trends, customer research and insights to identify new opportunities for competitive advantages – be an authority and champion for membership innovation.

• Collaborate with key partners across USCS, GABM, AOBI, Business Development and more to drive cohesive membership messages.

 

Preferred Qualifications

 

• 3+ years of experience developing and delivering customer-centric marketing; experience with email marketing preferred

• Project management experience and organization skills, capable of leading agile timelines and multiple workstreams along in parallel

• An analytic problem solver with a “can-do” attitude and comfort in an ambiguous and dynamic environment

• Strong analytical skills, including the ability to identify relevant insights and make recommendations to action the insights

• Ability to build and leverage relationships, for effective collaboration.

• Strong attention to detail

• Exceptional written and verbal communication skills

• A desire to learn and be part of a high profile, innovate and dynamic team.