With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

 

This position will play a critical role within the Line of Business Compliance (LOBCO) organization supporting the U.S. Consumer deposits business, including Amex Rewards Checking Account and American Express Savings Accounts offered through American Express National Bank.

The Senior Manager will provide strategic support to the U.S. Consumer deposit business’s innovation and growth while building and maintaining an effective framework for compliance with applicable laws and regulations for consumer deposit products, features, and processes. Attention will be focused on new product development, marketing strategies, risk management initiatives, process control, customer communications and issue management.

The successful candidate will proactively manage an effective compliance risk management oversight program for the U.S. Consumer deposits business, as well as provide risk management advisory services to promote safe, scalable innovation across the deposit portfolio.

How will you make an impact in this role?

• Provide solution-oriented compliance support to assist the U.S. Consumer deposit team in reaching their goals, while meeting compliance requirements
• Provide subject matter expertise and guidance on state and federal consumer banking laws and regulations to strengthen processes, procedures, and controls for the lines of business.
• Support new initiatives through the New Product Governance process, with a strong analytical focus on compliance controls, testing, and ongoing monitoring to implement effective processes.

 

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• Review proposed marketing campaign materials and strategies, to effectively mitigate compliance risks.
• Assess servicing and regulatory-driven customer communications and disclosures to ensure compliance with consumer protection laws.
• Effectively support the Issue Management process to promote timely closure of compliance control gaps and customer remediation where required.
• Support an effective Compliance program including Compliance Risk Assessments.
• Develop and maintain strong working relationships with business partners and internal stakeholders (e.g., other Global Risk and Compliance colleagues, General Counsel Office, Operational Excellence, Independent Compliance Testing, Privacy, Internal Audit Group).
  
  

 

Minimum Qualifications

• Demonstrated fundamental regulatory knowledge of consumer deposit banking regulations (e.g., UDAAP, Regulations E and DD)
• Prior compliance, legal, risk oversight/audit, or operational experience with the end-to-end deposit life cycle, including account acquisition, ATM, debit cards, money movement, servicing, and account restrictions.
• Ability to research, assess, and determine regulatory impact to business initiatives.
• Ability to exercise sound judgment and influence decisions in the development and selection of compliant solutions.
• Strong project management skills, ability to manage multiple priorities simultaneously.

 

• Demonstrated ability to make decisions independently, work well under pressure, meet deadlines, and adapt easily to frequent change.
• Strong creativity and collaborative skills, and experience working in a matrixed and agile environment and on cross-functional teams.
• Excellent verbal and written communication skills.
• Proactive, results-oriented, and self-driven.
• Experience with digital and mobile banking products & platforms preferred.
• Bachelor’s degree or equivalent experience in relevant field of study required.
  
  

Preferred Qualifications

• Certified Regulatory Compliance Manager (CRCM) or similar professional certification preferred.