Now Brewing – senior operations consultation manager! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a senior operations consultation… manager on the ops services product, inventory, marketing and sustainability team, you will be working to operationalize new food innovation ideas, support core food and food share. This work also involves developing field-facing resources, training, and change management plans to support the successful launches of these initiatives.

Our senior operations consultation managers provide operations expertise and consultation on plans, projects, and promotions impacting retail operations. Consultation includes planning for, developing, and testing large and/or highly- complex products, systems and programs within retail operations that deliver customer experiences that enhance and grow the value of the brand. Senior operations consultants work throughout Starbucks to identify opportunities and optimize performance in support of the Starbucks partner, customer, and business.

Responsibilities and essential job functions include but are not limited to the following:

Prepares the Company’s goals and strategic plans for implementation by developing content, implementation, communication and sustainment plans for assigned projects, programs and initiatives.
o Develops advanced and/or innovative implementation and/or testing strategies to ensure quality, prioritization and operational feasibility prior to rollout.

o Leads multiple tracks of work.
o Sets direction for and coach partners to achieve results; establishes clear expectations, tactics and timelines for assigned projects.
o Collects project feedback and information to identify problems to solve and optimize performance.

o Ensures programs are designed with effective sustainment strategies and can be integrated with existing tools and processes.
o Analyzes and evaluates project interdependencies and their impacts. Works cross-functionally to fully understand interdependencies and ensure solutions support related tracks of work.

Collaborates with peers, manager and director to support and make decisions on strategic initiatives and projects that impact Starbucks retail stores. Provides retail operations perspective and expertise on projects, programs and initiatives to optimize performance relative to sales, profitability and the customer and partner/associate experience.
Ensures all teams working on the projects or program understand and work toward accomplishing the business vision, goals and objectives of the project or program.

Responsible for project deliverables determined by the Global Business Planning team. Partners with the Global Business Planning team and Project Management Office teams (PMO) to ensure accuracy and accountability around roles and responsibilities.

Presents implementation strategies and recommendations to Global Operations leadership utilizing the Retail Operating Model (consideration of the Partner, Customer, and Business impact) as a filter and framework.
Provides consultation to director and program or project owners on test or implementation issues and applicable operational standards.

 

We’d
love to hear from people with:

Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

Strong knowledge of retail store operations, processes and procedures
Ability to establish and maintain effective cross-functional working relationships

Ability to operate and influence across all levels of the organization
Ability to communicate clearly and concisely, both orally and in writing
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Strong analytical skills and decision making

Ability to manage large or highly complex projects
Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures or methods

 

You may be an Ideal fit if you:
Are results-driven team player
Are passionate about collaboration and co-creation
Can leverage relationship to create genuine connection and influence
Are empathetic, can build empathy up down and across
Have knowledge of store operations (enough to be empathetic)
Thrive in ambiguity and findings integrative solutions (AND, instead of either/or)

Are curious, adept at asking questions to gain insights and root cause
Ability to identify trends and leverage leading indicators to complete analysis and identify action to take within tool and resource to shift trajectory. Utilize both facts and data
Ability to simplify and structure complex issues, linking process and behaviors to results

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock.

 

What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!

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