We are looking for a Senior Program Manager to join our growing Logistics Insurance Team. This role will be responsible for developing insurance-related communications, educational content, and training programs for our global network of last mile delivery partners. You will Insist on the Highest Standards regarding communications and educational content.
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You will rapidly Earn Trust with multiple cross-functional partners, including program managers, product managers, and business leaders. You will bring in fresh ideas to simplify and scale our internal processes. You will have a passion for storytelling, as there are so many wonderful stories to be found in this innovative space. Our environment is fast-paced and requires a candidate who has a high Bias for Action and thrives in ambiguity.
We are open to hiring candidates to work out of one of the following locations:
Austin, TX, USA | Bellevue, WA, USA | Dallas, TX, USA | Nashville, TN, USA | New York, NY, USA | Tempe, AZ, USA
Key job responsibilities
- Support a multi-channel content strategy, including written communications, infographics, and video
- Translate complex messaging into simple and easy-to-understand content
- Monitor and measure the effectiveness of communications and partner sentiment
- Identify opportunities to continually improve the insurance program for Amazon customers and delivery partners
- Develop and drive business decisions as a senior level leader
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
- Bachelor's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
