Welcome to The Madison Concourse Hotel and Governor’s Club. With our location right in the heart of Madison, near State Capitol, State Street, Overture Center, lakes, University of Wisconsin campus and Monona Terrace Convention Center, it’s easy to see why we are Madison’s hotel.

Our staying power is confirmed by our long-standing dedication to being downtown Madison’s premier hotel and we are proud to be one of the nation’s most successful independent hotels. We offer our guests a special Madison experience through our distinctive customer focus and perfect location that cannot be found at a chain hotel.

The Madison Concourse Hotel has an opening on our Bell Services team! As a Bell Person, you are responsible for providing the highest levels of customer service to our guests.

 

The ideal candidate will have evening availability (3-11p) on Sundays and varying nights throughout the week; Saturdays on an as-needed basis. Wage: Base + tips, average wage $15-$19/hr., with a guarantee of $15/hr. up to $16.50/hr (with CDL).

 

Main Duties:

• Guest Transportation: Shuttle guests to popular downtown destinations, providing recommendations and insider tips along the way.
• Luggage Assistance: Assist guests with their luggage, loading and unloading, ensuring it is safely transported to their guest room. Our bell team is also responsible for properly tagging and storing guest luggage in the secure bell closet.
• Warm Welcome: Maintain a presence in the lobby; greet guests with a warm and friendly demeanor, making them feel valued and appreciated from the moment they arrive.
• Knowledge Sharing: Provide guests with information about hotel amenities, directions to local attractions, and recommend events to enhance their stay.
• Safety First: Ensure the safety and comfort of guests during transportation and luggage handling, adhering to all safety protocols.
• Other duties as assigned.

 

Benefits

We hire the most highly qualified people available and provide a competitive benefits package which includes:

• Free employee parking
• Free employee meal
• Discounted hotel rooms
• 401-K matching retirement plan
• Paid time off
• $1,000 Employee Referral Bonus
• Cash Advance: Get the money you've already earned from work before your paycheck arrives! Available as early as your first shift.
• Up to 30% off hotel rooms at Great Wolf Resorts throughout the U.S. and Canada!
• Pet Insurance for part-time and full-time employees
• A vibrant and inclusive work environment that values teamwork and celebrates your contributions!

 

Full-time positions also offer:

• A comprehensive Quartz health insurance plan
• Dental Insurance
• Vision insurance
• Company-paid basic life insurance and short-term disability
• Flexible Spending Account (FSA)
• Additional life insurance policy

 

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal-opportunity employer as defined by federal, state or local laws.

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