As a social engagement specialist, you'll be responsible for social media community engagement including the day-to-day interactions and publishing of approved content to Progressive's social media platforms. In this position, you'll work to protect our brand reputation and partner with Customer Relationship Management (CRM), Claims, and other internal partners in prioritizing customer and consumer inquiries, comments, and complaints through social media channels.

This is a remote position.

Must-have qualifications

• High School diploma/GED equivalent or higher and a minimum of four years' work experience with digital marketing and/or customer service within the social or online space
• {OR} Bachelor's degree or higher and a minimum of one year experience with digital marketing and/or customer service within the social or online space

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Preferred skills

• Extensive experience running social media for a leading, widely recognized brand with significant market influence, including a consistent track record of creating and implementing sophisticated strategies for a large, diverse audience
• Proven experience posting content on social media for large, complex brands
• Demonstrated knowledge of social media including channel functionality, limitations, digital and social media tools, and social media management platforms (i.e., Sprinklr, Sprout, Emplifi)
• Proven experience building and maintaining large brand's online community by fostering meaningful interactions and relationships with their audiences
• Strong proficiency in copywriting

Compensation

• $46,400 - $58,000/year
• Gainshare bonus up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations