? *Job Title:** Web Chat Officer – Work from Home
? *Company:** Symantec
? *Location:** Houston, Texas, US…
? *Job Type:** Part-Time
? *Seniority:** Associate Level
? *Years of Experience:** 3

 

? *Job Description:**

Symantec is seeking a dedicated and enthusiastic Web Chat Officer to join our innovative team in Houston, Texas. This part-time position allows you to work from the comfort of your home, providing you the flexibility to maintain a healthy work-life balance while contributing to our mission of ensuring digital security for our clients.

 

As a Web Chat Officer, you will play a crucial role in delivering exceptional customer service through live chat support, enhancing customer satisfaction and driving engagement in our digital landscape.

 

? *Key Responsibilities:**

1. **Customer Interaction:**
– Engage with customers via live chat to assist with inquiries, troubleshoot issues, and provide information on Symantec?s products and services.
– Ensure a high level of customer satisfaction by delivering prompt, helpful responses and resolving customer issues efficiently.
– Maintain a professional and confident demeanor in all customer interactions.

2. **Research and Problem-Solving:**
– Conduct thorough research on customer inquiries to provide accurate and relevant solutions.
– Collaborate with internal teams to escalate and resolve more complex issues or concerns as needed, ensuring timely updates to customers.

3. **Data Management:**
– Accurately document customer interactions, inquiries, and resolutions in the customer relationship management (CRM) system.
– Generate reports and insights from customer interactions to identify trends, areas for improvement, and potential opportunities for our services.

4. **Collaboration and Team Contribution:**
– Work closely with other team members and departments to develop and implement best practices for chat support.
– Participate in regular team meetings to share insights, feedback, and suggestions for enhancing service quality and operational workflows.

5. **Continuous Improvement:**
– Stay informed about the latest product developments, company announcements, and industry trends to provide knowledgeable support to customers.
– Identify personal development needs and pursue ongoing training to enhance skills in customer service and product knowledge.

 

? *Qualifications:**

– **Experience:** A minimum of 3 years of experience in a customer service role, preferably in a web chat or online customer support environment.
– **Education:** High school diploma or equivalent; a degree in a related field is a plus.
– **Technical Skills:** Proficient in using CRM tools and live chat software; familiarity with cybersecurity products and services is preferred.

 

? *Personality Traits:**

– **Confident:** Comfortable engaging with customers and providing information clearly and confidently.
– **Driven:** A strong sense of motivation to achieve personal and team goals, with a proactive approach to problem-solving.

 

? *Soft Skills:**

– **People Management:** Ability to effectively manage customer expectations and maintain positive customer relationships.
– **Research:** Strong analytical skills to conduct research and provide detailed, accurate responses to customer inquiries.

 

? *Benefits:**

– Competitive compensation with potential bonuses.
– Gym membership to encourage a healthy lifestyle.
– Paid Time Off (PTO) to ensure work-life balance.
– Joining Bonus for successful candidates.

 

? *Working Environment:**

At Symantec, we foster a nurturing, entrepreneurial atmosphere even within an established organization. We encourage innovation, adaptability, and a collaborative spirit among our team members. As a Web Chat Officer, you will have the opportunity to contribute your ideas and influence our customer service approach while working in an engaging and supportive environment.

 

? *Equal Opportunity Statement:**

Symantec is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. All employment is decided based on qualifications, merit, and business needs.

Join us at Symantec, where your skills meet cutting-edge technology and dedicated customer service! We look forward to adding your talents to our team!

 

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